Westlaw Support
West, a Thomson business
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Westlaw® Research and Technical Support

Download Free Software for Westlaw

These free software utilities can automatically check citations in your electronic documents, turn citations into hyperlinks, track Westlaw usage by client ID, put Westlaw on your intranet, and more.

Go to the Software Download Center


Find Answers Online

Research Questions
Compiled by West reference attorneys, the Legal Research Knowledge Base provides concise answers to the most popular research questions.

Use the Legal Research Knowledge Base

Technical Issues
The Technical Support Knowledge Base provides detailed solutions for the technical issues most frequently encountered by users.

Use the Technical Support Knowledge Base

By E-mail

Send an e-mail to West Customer Service


Contact a Reference Attorney for Westlaw Research Help

Can't find the answer in the knowledge base? West provides world-class research assistance with a team of more than 135 bar-admitted attorneys with diverse educational and occupational backgrounds. If you're a Westlaw subscriber, a West reference attorney is always available to help - 24 hours a day, 365 days a year.

Westlaw Subscribers

Call 1-800-REF-ATTY (1-800-733-2889)

Send an e-mail to West Reference Attorneys

Westlaw Subscribers

Call 1-800-850-9378

Send an e-mail to West Reference Attorneys


Contact Westlaw Technical Support

West's technical support team is comprised of more than 100 trained professionals dedicated to quality customer support, customer advocacy, and product improvement - and they're always available, day or night.

Westlaw Subscribers

Call 1-800-WESTLAW (1-800-937-8529)

Send an e-mail to West Technical Support

Westlaw Subscribers

Call 1-800-850-9378

Send an e-mail to West Technical Support