Customer Guide to West Billing
Because West's legal information products and services are available in many formats (online, print, CD-ROM, etc.), you may receive a variety of invoices and other billing documents from West. The Customer Guide to West Billing explains the billing process and the documentation you may receive. Features include:
- Checklists to help you understand the billing process and resolve questions
- Illustrations and explanations of documents you may receive
- Information about our Web-based account management tools
- Answers to frequently asked questions
- A glossary of terms and definitions
You can download the guide in PDF format for immediate answers or order a print copy for
future reference.
 Get a copy of the Customer Guide to West Billing
Billing Documents and Notices
Online: You can review itemized lists of charges and credits, create custom remittance notices, and verify the posting of recent payments or credits by using the My Account features on this site. (Registration required)
Sign up to manage your account online
Already a My Account user?
By Phone: Call to discuss your billing issues anytime M-F, 7 a.m. to 7 p.m. CST.
Call 1-800-328-4880
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Westlaw® Usage Reports
Online: Track your firm's Westlaw usage online by using QuickView+®, a Web-based tool that tracks usage for particular accounts, clients, users and dates. This convenient and flexible reporting system includes your Westlaw usage data for the six most recent calendar months (plus the current month to date) in a variety of formats. Usage data is typically available online within 24-48 hours of actual Westlaw usage.
Learn more about Westlaw QuickView+
Print: Printed Westlaw usage reports are available in a variety of formats. Most customers choose the client-user-date summary format, but a total of 10 sort options are available with your choice of summary or detailed information.
• Using My Account
You can print individual Westlaw usage reports by using the My Account features on this site. (Registration required)
Sign up to manage your account online
Already a My Account user?
• By Phone
You can request individual Westlaw usage reports or arrange for monthly Westlaw usage reports to accompany future Westlaw invoices.
Call 1-800-328-4880 for information |