West - Contact Us
West, a Thomson business
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Contact Us

Do you have a question? Having trouble finding the information you need? It's easy to get in touch with us by email, live chat or toll-free telephone. You choose when and how – we provide answers fast!

Research Help

Can't find an answer in the research knowledge base? Send an email, use live chat, or give us a call.

ArrowSend an email to West Reference Attorneys

Westlaw subscribers 1-800-REF-ATTY *
(1-800-733-2889)
Key Connection 1-888-937-8539
Law students 1-800-850-9378

Account Assistance

Choose the self-service convenience of My Account online. You can contact us by email, use live chat, or give us a call.

ArrowNeed customer service assistance?

ArrowEnter a question to chat anytime from
Spacer7 a.m. to 7 p.m., CT, Monday – Friday.

General Assistance 1-800-328-4880
Bookstores 1-800-328-2209
Federal Government 1-800-328-2781
International 1-651-687-4919

Product Sales

Interested in making a purchase? Check out product information online, contact your sales rep, use live chat, or give us a call.

ArrowEnter a question to chat anytime from
Spacer7 a.m. to midnight, CT, Monday – Friday.

Product questions 1-800-344-5008

Find Your Rep: Use this simple search tool to quickly find the name and contact information for your local West sales rep.

Technical Support

To find answers visit the technical support knowledge base. You can also contact a technical support representative by email, use live chat, or give us a call.

ArrowSend an email to West Technical Support
ArrowEnter a question to chat anytime from
Spacer7 a.m. to 7 p.m., CT, Monday – Friday.

Westlaw subscribers 1-800-WESTLAW *
(1-800-937-8529)
CD-ROM Help 1-800-888-9907

General Contact Information

Webmaster: If you have a suggestion, or want to report a problem, complete this online form and a representative will get back to you promptly.

Live Chat: Simply enter a question and you're ready to go. Available 7 a.m. to 7 p.m. CT, Monday – Friday.

News media contacts: Contact our corporate communications specialists whether you're looking for a knowledgable expert or you simply need more information about us or our products.

Find a West office near you: US Locations and International affiliates.

Customer service feedback form: Send us feedback about your service experience with this online form.

Interested in being published by West? Complete this online form and a representative will contact you.



An asterisk * indicates the service is available 24/7.